Damages, Defects & Order Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us right away so we can review the issue and provide an appropriate solution.
Please note that certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty or hygiene items)
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for a return, feel free to reach out to our customer support team for clarification.
Sale items and gift cards are non-returnable.
Exchanges
To receive a replacement item as quickly as possible, we recommend returning the original item first. Once your return is approved, you may place a new order for the desired item.
Refunds
After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.
Please note that additional processing time may be required by your bank or credit card provider.
If 15 business days have passed since your return was approved and you have not yet received your refund, please contact us and we will be happy to assist you.